We, pledge to provide excellent service through our dedication and commitment in executing our roles and responsibilities as stated below:

1.

To enhance tourist information counters through efficient, professional and friendly services and to provide accurate and updated tourism-related information to local and foreign tourists.

2.
To introduce and promote Malaysian arts and culture and to ensure that the arts and cultural performances are run as scheduled.
3.
To ensure that reservations and rental of available space at MTC are efficiently managed and to provide quality technical support.
4.
To ensure that the safety, convenience and comfort of tourists are always assured.